| ProcuMan Services |
| |
|
Application hosting services (Amazon Cloud):
- Procurement Software as a Service hosting on high performance Amazon Cloud servers
- 7-day rotating Backups in Amazon Cloud
- Email support for customer incidents
- 24/7 monitoring service
- Option for dedicated server or customer's own hardware
- Security certificate and certificate maintenance
|
 |
|
| Technical support and system administration: |
- Configuration of new users, user security groups and access rights
- Maintenance of SuiteCRM settings
- SuiteCRM platform upgrades
- Additional custom fields configurations
- Optional on-call duty service for customer incidents
|
Application support, deployment and configuration services:
|
- Assistance in data migration of supplier records, product catalogs, user accounts and historical purchase order data
- Creation of customer specific PDF and email templates
- Optional creation of customer specific reports in SuiteCRM platform
- Optional language support configurations
- Optional customer specific user guides and training videos
- Optional online training sessions
|
| Application development services: |
- Programming of business specific requirements for the SuiteCRM platform
- Interface development and maintenance
|
| |